Frequently Asked Questions
Everything you need to know about our luxury home furnishings.
What is the typical lead time for furniture delivery?
In-stock items typically ship within 5-10 business days. For custom or backordered pieces, delivery times can range from 8 to 14 weeks depending on the specific collection and your location.
Do you offer White Glove Delivery services?
Yes, we provide premium White Glove Delivery for all large furniture items. This includes bringing the piece into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We accept returns on non-custom items within 30 days of delivery. Please note that items must be in original condition and a restocking fee plus return shipping costs may apply.
Can I request fabric or finish samples before purchasing?
Absolutely. We understand the importance of texture and color in your home. You can order up to five complimentary swatches through our website to help you make the perfect selection.
How do I care for and maintain my Caracole pieces?
We recommend regular dusting with a soft, lint-free cloth. For upholstery, avoid direct sunlight to prevent fading and professional cleaning is recommended for any significant spills or stains.
Do you offer financing options for larger purchases?
Yes, we partner with specialized providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest installments.